Why, oh why do I go to Joanne Fabrics? (JUst need to vent)
#161
I was supposed to get 50% on an item and they didn't even take it off. I am through with them. If they go under, it will be a good thing. They deserve it!
I just got coupons from Fabric Depot in Portland (I live in Eugene-2 hours away) and they say on their coupon that you get 40% off on one item. If the item is already on sale, it will be changed to 40% off. I think that is fair, fair, fair! I have never understood JoAnn's policy of not giving you credit for a coupon if the item is on sale. That's just ONE of the things I don't like about them!
Vent all you want. I agree and vent too! It is exasperating! If they didn't use the coupons, they wouldn't get many customers, I guess. They just need to have a policy of utilizing the coupons as the customer wishes. They are another company that has forgotten that the customer is important.
I just got coupons from Fabric Depot in Portland (I live in Eugene-2 hours away) and they say on their coupon that you get 40% off on one item. If the item is already on sale, it will be changed to 40% off. I think that is fair, fair, fair! I have never understood JoAnn's policy of not giving you credit for a coupon if the item is on sale. That's just ONE of the things I don't like about them!
Vent all you want. I agree and vent too! It is exasperating! If they didn't use the coupons, they wouldn't get many customers, I guess. They just need to have a policy of utilizing the coupons as the customer wishes. They are another company that has forgotten that the customer is important.
#164
I must say that Joann's used to up the discount to 40% if their sale was less. They just dont' do it anymore.
i find that Hobby lobby does the same as JoAnn's in putting their fabric on sale for 30% off when they also issue 40% off coupons. yes, it's irritating but it is their way of doing business.
sad but true.
also will say that one day i was at Joanns' looking for their cotton lame' fabric and the clerk didn't know where it was. I found it and went back and told her where it was, so she could help the next person who might ask for it. they are most likely underpaid and over worked. and told to by skimpy when cutting. that used to be different. just a sign of the times.
i find that Hobby lobby does the same as JoAnn's in putting their fabric on sale for 30% off when they also issue 40% off coupons. yes, it's irritating but it is their way of doing business.
sad but true.
also will say that one day i was at Joanns' looking for their cotton lame' fabric and the clerk didn't know where it was. I found it and went back and told her where it was, so she could help the next person who might ask for it. they are most likely underpaid and over worked. and told to by skimpy when cutting. that used to be different. just a sign of the times.
#165
Originally Posted by bodie358
I don't even want to get into the middle of the JF debate. However, I would like to ask all of you to make sure that the management hears about the employees that do have a good attitude and are more than willing to help you. Having worked in retail, I know that lots of people don't hesitate to air their complaints but never speak up when the clerks have gone beyond the call of duty. It's not always an easy job and it's nice to get positive feedback once in a while.
#166
Originally Posted by Lady Crafter
I, too, run hot and cold with JoAnn's. Sometimes I'm able to get good fabric at good prices, especially their newer "premium" fabrics (Stonehill, Legacy Studio). They've gotten smart in that when they have 50% coupons, they put their magazines on sale for 10% off, so that you can no longer purchase a magazine with a coupon. Some of the employees are friendly and helpful. Others are just there for a paycheck. What frustrates me is that, although I FINALLY got on the email mailing list, I don't get the emailed coupons on a regular basis. What's up with that ?
#167
Junior Member
Join Date: Mar 2010
Location: Cumming GA (formerly, NJ)
Posts: 162
I feel the same way. I often go hoping to get what's in the ad, but usually it's not what 's pictured or not in stock. I used to work for JoAnn as a manager. Once upon a time, when the Rosskam family owned the chain, it was a FABRIC store. Now it is run by RETAILERS. The difference? Retailers will sell anything to make $$$, and cut corners any way they can to increase the bottom line. Thus, too much non-sewing merchandise, poorly trained help ( my new-hires got 4 HOURS training- including register) and bad fabric selection
Management grinds down store level employees by unreasonable workloads and poor motivation.( they use the stick far more the carrot!)
Just a little insight from my personal experience.
Management grinds down store level employees by unreasonable workloads and poor motivation.( they use the stick far more the carrot!)
Just a little insight from my personal experience.
#168
:D JS - You are of course correct. There should be people there who know a little something about the product they are selling. Did not mean to insinuate otherwise! I worked as bookkeeper for Michaels for awhile - and was APPALLED when they asked me to work for floor "just ofr an hour or two". However, MANY of my fellow employees were knowledgeable about the crafts etc that I had no clue about. A lot of times the big stores just need warm bodies on the floor - especially during busy times.
#169
Super Member
Join Date: Dec 2007
Location: Daytona Beach Shores, FL
Posts: 2,352
I agree. Good employees are expected and get little credit for doing a good job.
Originally Posted by bodie358
I don't even want to get into the middle of the JF debate. However, I would like to ask all of you to make sure that the management hears about the employees that do have a good attitude and are more than willing to help you. Having worked in retail, I know that lots of people don't hesitate to air their complaints but never speak up when the clerks have gone beyond the call of duty. It's not always an easy job and it's nice to get positive feedback once in a while.
#170
JoAnn's must like me, i hadn't been there in awhile. i went recently and looked in my coupon folder and had some from November and December and up. they keep sending me some anyway.
(knowing the stock-my hubby went into a hardware store looking for sponges. the girl clerk said "they don't make those anymore". Sea sponges aren't made anymore??sigh. )
(knowing the stock-my hubby went into a hardware store looking for sponges. the girl clerk said "they don't make those anymore". Sea sponges aren't made anymore??sigh. )
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