Yesterday's Trip to the LQS

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08-17-2011, 04:43 PM

#51

coachmatthewsvhs

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Join Date: Dec 2010

Location: Vestal, NY

Posts: 1,659

Quote:

Originally Posted by CorneliaVa

So, what is the name of the great-customer-service quilt shop that finally got your business......

Praise is good; personal recommendations are good .... but it does the shop owner no good if no one identifies the shop by name, city and state, etc. ....

Congrats on your good fortune ..... can't wait to see the what you do with the fabrics now ...

P.S. if this is a cross-posting, please disregard...I'll look thru subsequent posts.

Oops: found your reply: Tomorrow's Treasures Quilt Shop in Crystal River, Florida.... Thanks

My Aunt lives there!

08-17-2011, 05:33 PM

#52

Grandma Peg

Power Poster

Join Date: Sep 2010

Location: Suring, Wisconsin

Posts: 15,364

Glad it all worked out.

08-17-2011, 06:33 PM

#53

peabee

Super Member

Join Date: Dec 2008

Location: MD

Posts: 1,244

wonderful to hear. kudos to shop owner for caring

08-17-2011, 06:38 PM

#54

jojosnana

Super Member

Join Date: Oct 2010

Location: Farmington Hills, Michigan

Posts: 5,626

Doesn't it make you smile when someone really understands the phrase "customer service"? yes

08-17-2011, 06:47 PM

#55

MimiLinda

Senior Member

Join Date: Jan 2011

Location: Valley Grove, WV

Posts: 724

Word of mouth is the best reference. I'm sure many sales will come her way because of her caring manner. :D

08-17-2011, 07:13 PM

#56

1screech

Super Member

Join Date: Jun 2009

Location: Florida

Posts: 1,811

Can you name the quilt store? I live in Fl and might want to give them some business?

08-17-2011, 07:14 PM

#57

1screech

Super Member

Join Date: Jun 2009

Location: Florida

Posts: 1,811

I see the name. I have been there. It is a nice store.

08-17-2011, 09:28 PM

#58

chuckbere15

Super Member

Join Date: Dec 2010

Location: Madison Heights, MI

Posts: 1,069

Customer service is what brings people back. The first time that I went to local LQS I was just a man. But, I went back when I needed a fabric fix and this time one of the owners actually helped me. In that month alone, I spent $500 and when I go in now, I get really good service and I enjoy going there now. I always give a two strike before I do not return.

When I was a store manager I did not lock the doors until closing time and every customer had plenty of time to complete their business. Maybe that is why I made the company's newsletter

I'm glad you were able to find that service and your fabric, can't wait to see the pictures!

08-18-2011, 01:32 AM

#59

alapetitechaise

Senior Member

Join Date: Mar 2011

Location: Ohio

Posts: 478

They have a website and two locations, one in Crystal River and one in Ocala.

08-18-2011, 08:03 AM

#60

TexasGurl

Super Member

Join Date: Aug 2009

Location: GREAT STATE OF TEXAS

Posts: 1,415

That's why we need to support our LQS ... you can't get extra help like that at Joann's, HL or WM - or online ...
When I worked at 2 LQS years ago, we would stay past 5 to help our customers quite often. We didn't push them out the door (although with a few we almost had to, they never wanted to leave!) :)