Why repeat sign-ins
07-15-2015, 02:31 PM
#11
Power Poster
Join Date: Jun 2011
Location: Southern California
Posts: 19,127
I don't know how to explain but a cookie isn't being written so the "board" doesn't recognize you. That is what happened with me when I changed from IE to Firefox. Be sure to check REMEMBER ME box.
07-19-2015, 09:14 AM
#14
Super Member
Join Date: Jul 2010
Location: Central Willamette Valley, Oregon, USA
Posts: 7,695
Last week I dropped my IPad, and it died, so I had to get anther, since I got the new one, I have had to fight for two days to get on this board. It would not let me in. I tried my password several times, had to wait 15 minutes several times, requested many new passwords, and finally got to reset the password and get in today. Now every time I click on something new, I have to log in each time if I want to comment. The board keeps kicking me off for some reason. Never had this problem before yesterday... Old tablet was Ipad2 16GB, new one is Ipad2 32GB. Not sure if that has anything to do with it....
07-19-2015, 12:48 PM
#15
Super Member
Join Date: Dec 2010
Location: Norfolk, VA
Posts: 5,397
The only time I have to sign in is when I'm using a pc that I haven't used here before. Even at work and we reboot each day. I just close my session instead of logging out. I also go in by clicking on the link in the QB email.
07-31-2015, 07:28 AM
#16
Super Member
Join Date: Dec 2009
Location: Medina NY/Naples, FL
Posts: 1,668
Yep, me too. It just started with me last night and yes, I click the remember me. I have not done anything different, not changed computers. It is very frustrating. After 5 tries, ( I forgot my password) it locks you our for 15 minutes. Not sure what is going on.
07-31-2015, 08:01 AM
#17
Administrator
Join Date: Nov 2006
Location: Southeast Georgia, USA
Posts: 9,118
each person who needs to report this problem should please provide the technical information the support folks will need to research the issue.
are you using a real computer or one of the mobile devices (e.g. phone, ipad, etc)?
operating system & version
browser & version
please post this info today so i can refer this to tech support tomorrow.
are you using a real computer or one of the mobile devices (e.g. phone, ipad, etc)?
operating system & version
browser & version
please post this info today so i can refer this to tech support tomorrow.
__________________
- necessity is the mother of invention. lazy is the crazy aunt.
- for issues regarding the reminder emails, please contact [email protected]
07-31-2015, 11:10 AM
#18
Super Member
Join Date: Dec 2009
Location: Medina NY/Naples, FL
Posts: 1,668
Hello,
Kindle Fire tablet (Amazon’s operating system) with Silk as the browser also are using a real computer, HP tablet with Microsoft Window 8.0 and IE version 11 on it.
Thank you for looking into this. Sandra
Kindle Fire tablet (Amazon’s operating system) with Silk as the browser also are using a real computer, HP tablet with Microsoft Window 8.0 and IE version 11 on it.
Thank you for looking into this. Sandra
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