Expectations when ordering online?
#1
Super Member
Thread Starter
Join Date: May 2009
Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
Posts: 3,884
For those of you who order online, I have a question:
If you order several fabrics that are part of a collection, and the store is sold out of one of them, do they ever contact you before shipping your order, to ask if you still want the other ones? Or do they just send what they have?
I can imagine a situation where you need them all for a project with a deadline, and might not want to wait for a backorder... or where you'd be quite inconvenienced by having to search elsewhere for the "missing fabric".
Just wondering what your experiences have been...? Or what your expectations are?
If you order several fabrics that are part of a collection, and the store is sold out of one of them, do they ever contact you before shipping your order, to ask if you still want the other ones? Or do they just send what they have?
I can imagine a situation where you need them all for a project with a deadline, and might not want to wait for a backorder... or where you'd be quite inconvenienced by having to search elsewhere for the "missing fabric".
Just wondering what your experiences have been...? Or what your expectations are?
#4
I absolutely expect to be contacted if any part of my order can't be filled or if it is different than the ad suggests. This doesn't apply just to fabrics in a collection. I had that happen recently when ordering online, on ebay. The store contacted me to say that the shade of one of the fabrics was listed incorrectly, and did I still want it. I did, but it was very professional of them to ask. (In case you're wondering, it was crowsnestquiltingfabrics, a wonderful ebay fabric seller.)
#6
I have another comment. I really expect a site's online inventory system to prevent showing yardage that they don't have. It would be very frustrating to put together an order and then find out that fabrics were listed, and orders taken, on yardage that didn't exist. I probably would not order from that site again. Most of the sites have this feature; they show the current number of yards available and you theoretically can't order more than they have. I'm sure the system can get out of whack occasionally, but it should work most of the time.
#7
Banned
Join Date: Aug 2009
Location: lost in fabric & I'm not coming out until Secret Quilt Angel is over.
Posts: 938
Originally Posted by dunster
I have another comment. I really expect a site's online inventory system to prevent showing yardage that they don't have. It would be very frustrating to put together an order and then find out that fabrics were listed, and orders taken, on yardage that didn't exist. I probably would not order from that site again. Most of the sites have this feature; they show the current number of yards available and you theoretically can't order more than they have. I'm sure the system can get out of whack occasionally, but it should work most of the time.
#8
Many times I have been contacted.
Many of the online sites are women running the business right out of their home. I have met some wonderful women by ordering online. When I know it is a small business I try to order as much as I can from them before using some of the larger companies.
Many of the online sites are women running the business right out of their home. I have met some wonderful women by ordering online. When I know it is a small business I try to order as much as I can from them before using some of the larger companies.
#9
I do check the area asking my preference as to what to send, cancel order, etc...
I also will do as previously stated and leave instructions in a comment box.
Receiving a partial order, without my consent is not acceptable to me.
I don't care whether they email or call me, but please, one or the other!!!
I have also had them suggest another fabric, from the collection if my choice is unavailable. That was a nice gesture, also.
I also will do as previously stated and leave instructions in a comment box.
Receiving a partial order, without my consent is not acceptable to me.
I don't care whether they email or call me, but please, one or the other!!!
I have also had them suggest another fabric, from the collection if my choice is unavailable. That was a nice gesture, also.
#10
Member
Join Date: Apr 2009
Posts: 73
I get the cheapest fabrics from fabric.com and if you use their coupon codes (on retailmenot.com) they have a 30 percent off entire order if its over 50$ they also have some if your oder is less, and when you order it tells you how many yards they have in stock, and if its on backorder it tells you that automatically when your shopping, I love this site!
Thread
Thread Starter
Forum
Replies
Last Post
heather_campbell
Links and Resources
9
04-03-2010 11:47 PM