Irritating - The Sewing repair shop - grrr!
#1
So last week I took my BRAND new long arm into the local repair shop because I had gotten the needle stuck in the bobbin casing and didn't want to risk breaking anything. I was also having trouble with tension. THEY still have it. I called yesterday and was told that I was third in line it should be done by the end of the day. So, today I call and it's still third in line!!!! What I was third in line yesterday? Why am I still third in line. Someone had a rush job and I worked on that most of today!!!! I just about came unglued on this man. I didn't I know he just works there but are you kidding me! How does someone elses machine get rushed to the front of the line? They paid $50. EXCUSE ME but maybe they should call the three others in front of this person and let us know that we're being bumped. And I think they should charge $50 per person whose in front of you. They have had my machine for a week!
Thanks for letting me vent I see a letter being writen to owner/manager of the store.
Thanks for letting me vent I see a letter being writen to owner/manager of the store.
#2
Power Poster
Join Date: Oct 2009
Location: Idaho
Posts: 11,375
I don't blame you for venting. I feel bad for you, because I have such a great dealer. I made an appointment for my checkup(3 days later) and he did it immediately. I had to drive about 120 miles, so 3 hours later I was on the road home. That is why I purchased it out of town. I could have purchased it 30 miles from me, but this dealer is so kind and smart it was worth the drive. The other dealer I wasn't impressed with.
Hope he gets off of his hinny and gets it finished. I would send a letter also. The main company needs to know what kind of service the employees and dealers are doing.
Hope he gets off of his hinny and gets it finished. I would send a letter also. The main company needs to know what kind of service the employees and dealers are doing.
#4
Super Member
Join Date: Feb 2010
Location: High Entropy Zone
Posts: 1,247
Does that mean you get a $50 discout for every day you were bumped? Maybe you should present him with a bill for lost wages, emotional stress (you were separated from your baby), all the chocolate you had to eat because of the stress... :mrgreen: I don't think you'll get bumped again.
#5
Originally Posted by lab fairy
Does that mean you get a $50 discout for every day you were bumped? Maybe you should present him with a bill for lost wages, emotional stress (you were separated from your baby), all the chocolate you had to eat because of the stress... :mrgreen: I don't think you'll get bumped again.
#6
I have a Husqavarna and love my machine but hated the repair guy! It had a short in the wire and after about 5 trips to the repair shop, the assistant stepped up and said he was fixing it right! It was under warranty, but still, having to travel 45 minutes one way when they KNEW what the problem was irked me! Maybe you can check around for another repair person. Good luck! Oh yeah, I did get $10 worth of free fabric for "my trouble"! LOL
#8
Originally Posted by kristen0112
So last week I took my BRAND new long arm into the local repair shop because I had gotten the needle stuck in the bobbin casing and didn't want to risk breaking anything. I was also having trouble with tension. THEY still have it. I called yesterday and was told that I was third in line it should be done by the end of the day. So, today I call and it's still third in line!!!! What I was third in line yesterday? Why am I still third in line. Someone had a rush job and I worked on that most of today!!!! I just about came unglued on this man. I didn't I know he just works there but are you kidding me! How does someone elses machine get rushed to the front of the line? They paid $50. EXCUSE ME but maybe they should call the three others in front of this person and let us know that we're being bumped. And I think they should charge $50 per person whose in front of you. They have had my machine for a week!
Thanks for letting me vent I see a letter being writen to owner/manager of the store.
Thanks for letting me vent I see a letter being writen to owner/manager of the store.
#9
Originally Posted by amandasgramma
Originally Posted by kristen0112
So last week I took my BRAND new long arm into the local repair shop because I had gotten the needle stuck in the bobbin casing and didn't want to risk breaking anything. I was also having trouble with tension. THEY still have it. I called yesterday and was told that I was third in line it should be done by the end of the day. So, today I call and it's still third in line!!!! What I was third in line yesterday? Why am I still third in line. Someone had a rush job and I worked on that most of today!!!! I just about came unglued on this man. I didn't I know he just works there but are you kidding me! How does someone elses machine get rushed to the front of the line? They paid $50. EXCUSE ME but maybe they should call the three others in front of this person and let us know that we're being bumped. And I think they should charge $50 per person whose in front of you. They have had my machine for a week!
Thanks for letting me vent I see a letter being writen to owner/manager of the store.
Thanks for letting me vent I see a letter being writen to owner/manager of the store.
#10
Super Member
Join Date: Apr 2010
Location: Missouri
Posts: 3,430
I certainly feel for you. I hope you ask for a discount when you receive their bill. And a letter to the company is certainly in order.
I had a similar experience; I thought I had messed the shaft up on my longarm; I called the nearby dealer and was told it would be a week before they could work on it as the repair guy only worked on Saturdays - then another week before I could pick it up. Two weeks down time? No way! I called the dealership (a 3 hour drive for me) they could work on it that same day. I made the trip, my machine was fixed in 5 minutes and I was on my way home. A long drive but I was only down 1 day.
I had a similar experience; I thought I had messed the shaft up on my longarm; I called the nearby dealer and was told it would be a week before they could work on it as the repair guy only worked on Saturdays - then another week before I could pick it up. Two weeks down time? No way! I called the dealership (a 3 hour drive for me) they could work on it that same day. I made the trip, my machine was fixed in 5 minutes and I was on my way home. A long drive but I was only down 1 day.
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