Peeling Olfa mat: Olfa responded!
#1
I don't know if Olfa uses a spider program to monitor sites to find info about their products or if someone alerted them to my post about my peeling mat. I received a response signed with a name saying my mat would be replaced. I have sent my info for the replacement. It didn't make sense why Olfa would give a brush off to a simple inquiry about a defected product. I'm glad I'm getting a replacement and I'm glad Olfa is making the problem right. :thumbup:
#6
Super Member
Join Date: Jun 2009
Location: Bluebell
Posts: 4,291
Glad to hear some companies still care about their customers happiness!One unhappy customer can be bad for advertising, and a happy customer can be wonderful for business! I will more likely buy their product after reading this type of support!
#7
Power Poster
Join Date: May 2008
Location: FL
Posts: 16,574
Glad to hear it! If they can't stand by their product, then word gets around, and they will be out of business!
I told a friend today about your mat and OLFA and told her NOT to buy one!
Because of the smell alone, I bought a fiskars. No smell with Fiskars!
I told a friend today about your mat and OLFA and told her NOT to buy one!
Because of the smell alone, I bought a fiskars. No smell with Fiskars!
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