Update on YLI Knot problem
#1
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Location: Glenmoore, PA
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Not sure if this if the right place for this subject. For those of you who have not been following my YLI problem, I got a spool of thread at the YLI booth at Lancaster Quilt Show. When I sewed with it a knot was discovered at the needle. I wrote them and sent a picture on Friday afternoon. Well, I just got a reply from them apologizing for the problem. She says the knots are usually stopped in their tension discs at the winding phase. These spools of thread are sold at shows as partial spools. (Mine was not one of those.) Anyhow, she is sending me a new spool of thread. I am very pleased with the outcome and her explanation. She says each person in the factory is watching 12 spools of thread wind at a time and occasionally a knot is missed. So it is okay for everyone to go out and buy YLI now, I give you permission. :roll: :lol: :roll: :lol:
#3
How refreshing to actually get a response from a manufacturer - and a good response, informative and helpful. I use YLI silk thread for needle turn applique, and it's a wonderful product. Thank you for this report.
#6
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Originally Posted by Izaquilter
thread probably put back by a quilter who changed their mind & put it in the wrong place not knowing! good out come tho!
#10
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Originally Posted by Jan in VA
I was interested in and waiting for a followup to this post, but admit I'm not surprised by the good outcome. How nice!
Jan in VA
Jan in VA
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craftybear
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10-26-2010 11:49 AM