Happy Valentine's Day!
#18
Definitely going with non-refundable deposits for any new customers. Only my older customers who have been so wonderful in the past get the benefits of pay-on-delivery. You should consider that, also. This table runner is really cute. I'd keep it too!
#20
I always collect 50% up front when the order is for a full-size quilt (baby, on up). Since the runners are smaller and generally easy to sell, I don't collect a deposit ahead of time, plus this client has been a pretty faithful customer and I'm afraid of rocking the boat. However, this is the third time she has ordered a runner and then decided against it, so I guess I'm going to have to change my policy. Dang.
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craftybear
General Chit-Chat (non-quilting talk)
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02-16-2011 12:24 AM