Go Back  Quiltingboard Forums >
  • Main
  • For Vintage & Antique Machine Enthusiasts
  • Jean S. Lyle - Amazing Customer Service on FW >
  • Jean S. Lyle - Amazing Customer Service on FW

  • Jean S. Lyle - Amazing Customer Service on FW

    Thread Tools
     
    Old 04-15-2012, 08:22 AM
      #1  
    Super Member
    Thread Starter
     
    Pam S's Avatar
     
    Join Date: Apr 2008
    Location: Northern KY
    Posts: 1,928
    Default Jean S. Lyle - Amazing Customer Service on FW

    I went to the International Quilt Festival in Cincinnati this weekend and stopped by the Jean S. Lyle booth. I have a 1940 FW given to me by a friend last year that had a sticky bobbin case. When I took it to my local repairman, he told me it needed a whole new bobbin case assembly (the part in the machine that holds the bobbin and its case) and it would be around $200 so he suggested it wasn't worth putting that much money into it and just use it for parts. I figured he really didn't want to mess with it - he just doesn't understand why we love FWs so much. It sewed beautifully when I could get the bobbin case to go in and stay in. Billy and some others here on the board said it was definitely worth fixing especially since I paid nothing for it.
    So I asked Mr. Lyle about it on Friday (without telling him how much my guy wanted to fix it). He said, if you're coming back tomorrow bring it in and I'll take a look at it. So I did. He tried all the quick fixes first - brand new bobbin, new bobbin case and finally he and his technician Chris determined that the assembly was bent. Showed me where the bent part was and said they could replace it then and there. Chris (who is no spring chicken) sat on the floor of their tiny little booth for over 3 hours working on my machine because once she finally got the bent assembly out and put the new one in, the timing was off so she had to work at it to get the timing perfect. I kept roaming around the show and stopping back to see how she was doing. Through this whole time, Mr. and Mrs. Lyle and Chris were so nice. I asked him a bunch of other questions and he is just a well of knowledge about FWs and happy to share what he knows. When Chris was done, my machine was purring.
    I felt so bad that she had to spend so much time on my machine sitting on the floor but they told me they love a challenge and enjoyed doing it. And it cost me about the same as my repair guy wanted to do it but I had an expert fix it. I am now in love with these people and will use them for all my parts and accessories. They sell FWs too. Their website is www.jslyle.com
    If you ever see them at a quilt show, stop by and talk to them. They are just fantastic.
    Pam S is offline  
    Old 04-15-2012, 08:48 AM
      #2  
    Super Member
     
    Join Date: Sep 2010
    Location: Myrtle Beach, SC
    Posts: 8,111
    Default

    It's nice to work with people who love what they're doing!
    cathyvv is offline  
    Old 04-15-2012, 11:53 AM
      #3  
    Super Member
     
    Join Date: Oct 2009
    Location: SC
    Posts: 1,909
    Default

    They are great...I bought some repair supplies for my FW from them, and I also buy their sterling silver thimbles....good people!
    momto5 is offline  
    Old 04-15-2012, 08:51 PM
      #4  
    Member
     
    bucky383's Avatar
     
    Join Date: Feb 2010
    Location: Illinois
    Posts: 44
    Default

    I have also had the pleasure of talking with Mr. and Mrs. Lyle several times at local quilt shows. They stock everything needed to keep your Featherweight going, and truly have a wealth of knowledge to share. I love the hand applique needles they carry too.
    bucky383 is offline  
    Old 04-17-2012, 09:46 AM
      #5  
    Senior Member
     
    Ellen's Avatar
     
    Join Date: Nov 2006
    Location: USA
    Posts: 374
    Default

    Oh I agree, they're super wonderful people and it's amazing what he knows about FWs. I always stop and buy hand quilting needles and bobbins. He's the one who taught me you don't have to lower the feed dog to FMQ....just put your stitch length on 0. It really works.
    Ellen is offline  
    Old 04-17-2012, 10:48 AM
      #6  
    Banned
     
    Join Date: Feb 2010
    Location: Keene, New Hampshire
    Posts: 4,211
    Default

    I've used their needles for handwork for many years - they're the best.
    gollytwo is offline  
    Old 04-17-2012, 07:47 PM
      #7  
    Junior Member
     
    Join Date: Dec 2011
    Location: Baltimore MD.
    Posts: 264
    Default

    I like the Featherweight machine table...maybe someday I'll be able to save the money and buy one.
    Nagi is offline  
    Old 04-17-2012, 09:22 PM
      #8  
    Super Member
     
    Join Date: May 2010
    Location: Round Rock,Texas
    Posts: 6,135
    Default

    I've talked with them several times through the years at the International quilt show in Houston,Texas. They're lovely people to deal with.
    Sharon W.
    purplefiend is offline  
    Related Topics
    Thread
    Thread Starter
    Forum
    Replies
    Last Post
    Three Dog Night
    Links and Resources
    11
    08-01-2018 02:34 PM
    lmanna
    Links and Resources
    5
    04-17-2018 05:30 AM
    MaryAnnMc
    Pictures
    8
    09-03-2011 04:11 PM
    TeddyB1967
    Pictures
    4
    03-15-2011 12:55 PM
    LucyInTheSky
    Main
    75
    12-14-2009 12:42 PM

    Posting Rules
    You may not post new threads
    You may not post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are Off
    Pingbacks are Off
    Refbacks are Off



    FREE Quilting Newsletter