Bobbin housing was broken? That's a new one. Don't suppose you could post a pic of that could you?

Joe

Welcome back, Joe.

In addition to Joe's great input, I go to novamontgomery.com. She has Tips of the Month that will answer many questions as well as pictures too.

She will also Skype with you if you need to discuss it with her......this way she can also see the machine and what the problem is.

maybe they ment bobbin case was broken

mine was bent just a little didn't work right

Try threading the needle from right to left. It will not pick up if threaded the other way